Please note:

• Should you require assistance on how to create an account on the Maupass platform, kindly click on https://helpdesk.govmu.org/helpdesk/

 Instructions on how to activate Two Factor Authentication: 

•     You can activate your Two Factor Authentication(2FA) by yourself through the Maupass App or you can proceed to the Post office.
•     Download the App on Playstore/ Huawei App Gallery or App store.
•     Open the Maupass App.
•     Select-Activate 2FA through eKYC.
•     Log in with the username and password of your Maupass account.
•     Follow the steps to activate your 2FA.
•    You have only two attempts to complete the activation through the App. In case of failure you will have to proceed to the nearest Post Office with your National Identity Card to activate your 2FA.
•    To enable 2FA for the Mauritian applicants who are residing abroad, a virtual eKYC can be conducted. Please click here to open ticket for further assistance.

•  Login into MoKloud – https://mokloud.govmu.org/
•  Choose the method to send your security code, you will receive your code via the method chosen.
•  Input your security code and click submit.
•  Click Search to generate your Birth/Marriage certificate.
•  Click refresh button.
•  Click on PDF to download the certificate.

Note: If you still cannot generate/download the certificates, please proceed to the nearest Post Office for further assistance.

For queries regarding Birth/Marriage certificates, kindly contact the Civil Status Division department for further assistance.
Vaccination Card: For queries regarding the Digital Vaccination pass, citizens are requested to call on the 4013060 on weekdays from 08.45 to 20.00 hours and during weekends from 08.45 to 16.00 hours or on email address passvaksinal@govmu.org

User should type the URL https://mokloud.govmu.org in the address bar of Google Chrome.
A screen will be displayed and user has to click the ‘CLICK HERE TO LOGIN’ button to proceed.
The MoKloud user will be redirected to the Maupass portal and should type the correct Maupass credentials for logging-in the MoKloud platform.
The user will have to enter a security code for authentication purposes prior to have access to the platform and should choose how to receive the security code.
The Security code can either be received by:

• Email,
• Mobile App Authenticator or
•  SMS.

A double authentication measure is then activated. That is, the user receives a one-time password (OTP) by SMS or e-mail, and enters same into the system to log in.
The user can then access the MoKloud account and has to scroll down to view the online Payslip.
The user should click on the button ‘Fetch’ to be able to either view the Payslip in PDF format or refresh it.

Note: The user may be able to view and download the last three month’s latest Payslips.