{"id":4530,"date":"2023-01-24T11:22:40","date_gmt":"2023-01-24T11:22:40","guid":{"rendered":"https:\/\/helpdesk.govmu.org\/helpdesk\/?page_id=4530"},"modified":"2026-03-23T11:51:25","modified_gmt":"2026-03-23T11:51:25","slug":"online-birth-certificate","status":"publish","type":"page","link":"https:\/\/helpdesk.govmu.org\/helpdesk\/?page_id=4530","title":{"rendered":"Online Birth Certificate"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4530\" class=\"elementor elementor-4530\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-015a8e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"015a8e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6e77b4\" data-id=\"a6e77b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c30db4c elementor-widget elementor-widget-heading\" data-id=\"c30db4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MOKLOUD<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4757685 elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"4757685\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/mokloud.govmu.org\/\">https:\/\/mokloud.govmu.org\/<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e850a91 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e850a91\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5328b7 elementor-widget elementor-widget-text-editor\" data-id=\"c5328b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Mokloud is an online platform where Mauritian citizens can have access to documents made available to them by agencies registered on the platform.<\/p><p>Mauritian citizens should register themselves with their National Identity Card (NIC) on the Maupass platform (<a href=\"http:\/\/maupass.govmu.org\">maupass.govmu.org<\/a>) and the Two Factor Authentication (2FA) must be activated.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2660b8c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2660b8c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22da51e\" data-id=\"22da51e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bdd1a1 elementor-widget elementor-widget-accordion\" data-id=\"4bdd1a1\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7951\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7951\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Guidelines on Mokloud<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7951\"><p><strong>Please note:<\/strong><\/p><ul><li>Should you require assistance on how to create an account on the Maupass platform, kindly click on <a href=\"https:\/\/helpdesk.govmu.org\/helpdesk\/\">https:\/\/helpdesk.govmu.org\/helpdesk\/<\/a><\/li><\/ul><p>\u00a0<strong>Instructions on how to activate Two Factor Authentication:\u00a0<br \/><\/strong><\/p><ul><li><span style=\"font-size: 16px; font-style: normal; font-weight: 400;\">\u00a0 \u00a0To activate your Two Factor Authentication(2FA), <strong>you will have to proceed to the nearest Post office with your National Identity Card.<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">\u00a0 \u00a0To enable 2FA for the Mauritian applicants who are\u00a0<\/span><strong style=\"font-size: 16px;\">residing abroad<\/strong><span style=\"font-size: 16px;\">, please <\/span><a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/eservicesupport.govmu.org\/\" target=\"_blank\" rel=\"noopener\">click here<\/a><span style=\"font-size: 16px;\">\u00a0to open ticket for further assistance.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7952\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7952\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to generate\/download my birth\/ marriage certificates?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7952\"><ul><li>\u00a0Login into MoKloud &#8211; <a href=\"https:\/\/mokloud.govmu.org\/\">https:\/\/mokloud.govmu.org\/<\/a><\/li><li>\u00a0Choose the method to send your security code, you will receive your code via the method chosen.<\/li><li>\u00a0Input your security code and click submit.<\/li><li>\u00a0Click Search to generate your Birth\/Marriage certificate.<\/li><li>\u00a0Click refresh button.<\/li><li>\u00a0Click on PDF to download the certificate.<\/li><\/ul><p><strong>Note:<\/strong> If you still cannot generate\/download the certificates, please proceed to the nearest Post Office for further assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7953\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7953\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My online certificates (birth\/marriage\/ vaccination card) are not available <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7953\"><p>For queries regarding Birth\/Marriage certificates, kindly contact the Civil Status Division department for further assistance.<br \/><strong>Vaccination Card<\/strong>: For queries regarding the Digital Vaccination pass, citizens are requested to call on the <strong>4013060<\/strong> on <strong>weekdays from 08.45 to 20.00 hours<\/strong> and during <strong>weekends from 08.45 to 16.00 hours<\/strong> or on email address passvaksinal@govmu.org<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7954\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7954\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to access E-Payslips from the MoKloud plaform?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-7954\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7954\"><p>User should type the URL https:\/\/mokloud.govmu.org in the address bar of Google Chrome.<br \/><span style=\"font-size: 16px;\">A screen will be displayed and user has to click the \u2018CLICK HERE TO LOGIN\u2019 button to proceed.<br \/><\/span><span style=\"font-size: 16px;\">The MoKloud user will be redirected to the Maupass portal and should type the correct Maupass credentials for logging-in the MoKloud platform.<br \/><\/span><span style=\"font-size: 16px;\">The user will have to enter a security code for authentication purposes prior to have access to the platform and should choose how to receive the security code.<br \/><\/span><span style=\"font-size: 16px;\">The Security code can either be received by:<\/span><\/p><ul><li>Email,<\/li><li>Mobile App Authenticator or<\/li><li>\u00a0SMS.<\/li><\/ul><p>A double authentication measure is then activated. That is, the user receives a one-time password (OTP) by SMS or e-mail, and enters same into the system to log in.<br \/><span style=\"font-size: 16px;\">The user can then access the MoKloud account and has to scroll down to view the online Payslip.<br \/><\/span><span style=\"font-size: 16px;\">The user should click on the button \u2018Fetch\u2019 to be able to either view the Payslip in PDF format or refresh it.<\/span><\/p><p><b>Note<\/b>: The user may be able to view and download the last three month\u2019s latest Payslips.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54745a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54745a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0994515\" data-id=\"0994515\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbb1614 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fbb1614\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-right\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9c5492d\" data-id=\"9c5492d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-576a9c6 elementor-widget elementor-widget-text-editor\" data-id=\"576a9c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the help topic did not answer your query, you may contact our Support Team to step in. Please <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/eservicesupport.govmu.org\/\" target=\"_blank\" rel=\"noopener\">click here<\/a><\/span> to log a ticket.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MOKLOUD https:\/\/mokloud.govmu.org\/ Mokloud is an online platform where Mauritian citizens can have access to documents made available to them by agencies registered on the platform. Mauritian citizens should register themselves with their National Identity Card (NIC) on the Maupass platform (maupass.govmu.org) and the Two Factor Authentication (2FA) must be activated. Guidelines on Mokloud Please note: &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/helpdesk.govmu.org\/helpdesk\/?page_id=4530\"> <span class=\"screen-reader-text\">Online Birth Certificate<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/pages\/4530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4530"}],"version-history":[{"count":119,"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/pages\/4530\/revisions"}],"predecessor-version":[{"id":6321,"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=\/wp\/v2\/pages\/4530\/revisions\/6321"}],"wp:attachment":[{"href":"https:\/\/helpdesk.govmu.org\/helpdesk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}